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Topic:	Internet Service Providers
Analysis:	What am I looking for? I want to find an inexpensive and reliable Internet Service Provider. Are there any aspects of this topic that are particularly relevant for my search? Because I live in Chicago, I want to limit my search to Internet Service Providers in the metro Chicago area. I also want to limit my search to Service Providers that offer high-speed access, such as cable modem. What words or phrases would I expect to find in Web documents that contain the information for which I am looking? Internet Service Provider, Chicago, cable modem Are there any synonymous or equivalent words for the topic / sub-topic / concept / aspect of topic for which I am looking? ISP, broadband, DSL, home Internet access
Question:	Should this user use a search engine or a directory? Explore the different results of searching with a search engine, searching a directory, and browsing a directory. Were you successful finding information using all three methods? How long did it take to find the information you were looking for with each method? How many results did your search of a search engine return? How many of these results did you explore before finding a relevant resource? How many results did your search of a directory return? How many of these results did you explore before finding a relevant resource? How many pathways did you follow before finding a relevant subject category and resource? How many of these pathways did you explore before finding a relevant resource? Compare the amount of time spent on each method and the number of possible results returned. Now that you can compare the different results for each of the search tools and strategies, which do you think worked best for this particular query?